i know i should be sleeping now as
lesson starts at 9am later & there's Customer Service CA test.
i'm struggling hard here, with Customer Service's notes in front of me, trying to absorb whatever I can.
however , i knew my heart was not here :(

i decided to keep my fingers crossed. V(^.^)
hoping to apply whatever in-class knowledge i had during th CA laters !
hope by paying attention during every lesson for th past 1 month,
could help me out laters !

Good luck to all my classmates !
JiaYous ! :D